Frequently asked questions
The questions everyone has
before renting a box.
If you can't find yours, message us on WhatsApp and we will reply the same day.
Access and keys
What happens if I lose my key?
Let us know as soon as possible. We verify your identity, cancel the old key and issue you a new one. The lock change carries a fee set out in the terms and conditions.
Can I choose my box number?
Box numbers are assigned at random. However, you can tell us your preferred number and, if it is free, it may be assigned to you.
How long can I stay in the vault?
The maximum is 15 minutes. If you need longer, you can leave and come back in for another 15 minutes.
Can I authorise another person?
Yes, you can authorise one additional person for an administration fee of €60. The authorised person must register together with the main user, and only their ID card or NIE is required.
Insurance and security
How much does the insurance cover, and can it be extended?
The insurance covers up to €20,000. If you need more, ask us and we will quote you for whatever amount you require.
What if there is a break-in?
No successful burglaries or physical security breaches have been recorded at independent, privately run safe deposit box centres in Spain. Vaults operated by private companies outside the traditional banking system keep a clean record thanks to their extreme levels of technological and physical protection, today far superior to those of ordinary bank branches. In the extraordinary event of a theft, the insurance cover would apply.
What happens if Ibervaults closes?
In the extraordinary event that the business closes, you have the right to be informed with sufficient notice to collect your valuables (at least one month), together with a refund of the amount proportional to the unused time.
Booking and prices
What can I keep in the box?
You can store any item, except illegal goods (weapons, drugs and narcotics, or the proceeds of crime), hazardous substances and chemical materials (flammables and fuels, explosives and pyrotechnics, chemical and toxic products) and perishable or organic products (food and drink, plants, living beings or biological material).
What is the minimum term?
3 months. You can book for 3, 6 or 12 months and the subscription renews automatically for the same term.
How do I pay?
All payments are electronic, through the website.
Is there a deposit?
Yes. When the key is handed over, €200 is held as a key deposit and refunded when you return it.
Privacy
Is what I keep in my box completely private?
We provide a fully private room for storing your valuables, so only you know what is inside. However, a court order can compel a box to be opened, always in the presence of a notary.
Can the tax authorities or a judge access my box?
Only in the event of a court order, and always in the presence of a notary.
Can't find your answer?
Message us on WhatsApp or call us. We speak Spanish and English.