Terms and conditions

Last updated: November 2026

1. Purpose

These terms govern the rental of safe deposit boxes at the Ibervaults premises at Calle Andrea Doria 15, 07014 Palma, booked through this website. The service provider is SEBOXA SL, with tax ID (NIF) B88750831 and registered address at Calle Andrea Doria 15, 07014 Palma (Illes Balears).

2. Sizes, prices and term

Four box sizes are offered (XS, S, M and L) at fixed prices, VAT included, published on the Boxes & prices page. The minimum initial term is 3 months; 6- or 12-month terms are also available, with a reduced price for annual plans. The service is a subscription: at the end of each term, the contract renews automatically for an equal term at the same price. If the booking is made before the centre opens, the contracted term starts on the opening date.

3. Payment and key deposit

Payment is made entirely online, in advance, for the contracted term, and is charged again at each renewal to the payment method provided. When the key is handed over, €200 is held as a key deposit, refunded when the key is returned at the end of the contract. Loss of the key entails a lock change, at the cost stated in the contract.

4. Activation, identification and access

To activate the service, a visit in person is required, at least 24 hours after booking, to sign the contract, prove identity with a valid ID card, NIE or passport, and register the personal code and fingerprint. Access to the box requires code, fingerprint and key. The maximum stay in the vault is 15 minutes per visit. One additional person may be authorised for an administration fee of €60.

5. Permitted contents

It is prohibited to deposit illegal goods (weapons, drugs and narcotics, or the proceeds of crime), hazardous substances and chemical materials (flammable, explosive, toxic) and perishable or organic products (food, plants, living beings or biological material).

6. Insurance

Every box includes insurance with cover of up to €20,000. It can be extended on request to whatever amount the client needs, at the additional cost indicated.

7. Privacy of contents

Ibervaults neither knows nor inventories the contents of the boxes. A box will only be opened without the client under a court order and in the presence of a notary.

8. Size changes, renewal and cancellation

A change of size may be requested with at least 5 working days' notice on contracts that have run for more than 3 months, subject to availability. Two reminders will be sent before expiry (one month and one week before). The client may cancel the renewal up to 24 hours before the renewal date. In the extraordinary event that the business ceases trading, the client will be informed at least one month in advance to collect their valuables and will receive a proportional refund of the unused amount.

9. Right of withdrawal

In accordance with consumer protection law, the client has 14 calendar days from booking to withdraw at no cost, provided the service has not yet begun with the signing of the contract and the handover of the key.

10. Law and jurisdiction

These terms are governed by Spanish law. Any dispute shall be submitted to the courts and tribunals of Palma, without prejudice to the jurisdiction applicable to consumers.